How to enhance security on the one hand and let the visitors feel welcomed, on the other hand? It seems like the choice is either; to offer both is almost impossible for building management.
For multi-tenanted commercial buildings, even the management has difficulty knowing all their tenants and employees, and when it comes to visitors, almost everybody is a stranger and rarely a familiar friend.
"On-arrival visitor registration is still a common practice now; it's awful to see quite some modern buildings are still using logbook to register their visitors. Pre-registration is the trend to solve the queue problem and improve visitor experience, but extending it to automation in access control is the real plus point, " Teh Hon Seng, CEO of TimeTec Group, commented on the visitor system for TimeTec Digital Building Solutions.
Teh Hon Seng, CEO of TimeTec Group
"Imagine the pre-registered visitors can use the QR code and face recognition to get through much simpler security clearance to access the car park, turnstile, lift to designated floors and doors. But without a cloud system for visitor management, the extension of visitation out of a building is harder to achieve," he said.
"Unlike single company occupied building, even with cloud, to achieve the smooth visitation flow for the multi-tenanted commercial tower is no easy task, because the commitment of tenants and their staff is the key factor in implementation. A single-purpose App is less attractive, and you can't force your tenants to download an App just for guest invitation only."
"Besides visitor management, our TimeTec App has packed with all other necessities such as communication, access control, security, facility booking, commerce and payment etc., which are the common activities in a commercial building."
"You need to improve the tenant engagement; only then the visitor engagement will come naturally. Know your tenants; only then you will get to know your visitors better while you enhance the security and visitor experience at the same time."
With many readily available modules, TimeTec Digital Building Ecosystem helps modern building management ease daily operations.
For FREE demo and consultation of TimeTec solutions, contact Mr. Aiden Teh, Business Development Manager at aiden@i-neighbour.com (010-221 1150). General line and email: 03-8070 9933 and info@timeteccloud.com.
Stay tuned with TimeTec for the next digital building ecosystem announcement every Wednesday! Click here for Series 3 of 6:
TimeTec Group was established in 2000. Over 20 years, the Group had developed three homegrown globally recognized IT brands, FingerTec, TimeTec and iNeighbour, for workforce management, security, smart office, smart residential and smart township solutions unleashing the power of biometrics, cloud & edge computing, IoT and AI technologies. All these solutions connect and change the landscape of work life and home life in a larger ecosystem. Through a vast network, TimeTec Group distributes its biometric hardware products and 16 cloud applications, including IoT devices, to more than 150 countries worldwide. Visit our company websites at www.timeteccloud.com, www.fingertec.com, www.ineighbour.com, www.timetecbuilding.com.
Various renowned clients have subscribed to TimeTec various solutions, including IOI Properties, Putrajaya Holdings, Ibraco, Binastra, Thriven, Hock Seng Lee, QSR Brands, Central Sugars Refinery CSR, Sunway Constructions, Mamee, Yakult, Nano Malaysia Berhad, and many more. The versatility and feasibility of TimeTec products also attract various international customers from all over the world, including Hong Kong, Dubai, Australia.
Despite the success of borderless and O2O (online to offline) e-Commerce businesses, particularly after the Covid-19 attack, we can’t deny that the largest part of commerce activities is still from the nearby offline commerce where we buy stuff near where we stay, and where we work. The nearby offline commerce remains the most natural way to spend our money for our daily sustenance.
“Is there a necessity to extend the nearby commerce that serves the community from offline to online if they meant to serve the communities nearby? What benefits does it bring to the communities nearby? What is the better term to best describe nearby online commerce? And I use Near Field Commerce, the term I coined, adopting the well-known acronym, NFC, Near Field Communication protocol that takes effects within 4cm for two electronic devices.” Teh Hon Seng, CEO of TimeTec Group discussed the coming trend of community commerce.
Teh Hon Seng, CEO of TimeTec Group
He commented, “One of the problems of the existing e-Commerce is, when you purchase multiple items from one eCommerce platform, it might get split into multiple deliveries, that exaggerate carbon emission and packaging wastage problems. But none of these problems exists for the nearby commerce. Even for a group-buy platform like Groupon, it groups all the purchases from individuals to enjoy volume purchase discounts for tangible products. But, when it comes to delivery, it is still done in multiple. In most of the e-Commerce platforms, customers are always treated as separate individuals; while in Near Field Commerce, it targets individuals in the community rather than sporadic individuals from everywhere.”
“When a commerce platform targets a community, it can achieve ‘Multiple Purchases, One Delivery’, be it to a workplace or to a residential community.” Teh continued, “ TimeTec has Tenant App for business towers, and i-Neighbour App for a residential community built-in with commerce platform that consists of three components namely i-Merchants for merchant listing, TimeTec Mart for online purchase including community group buy feature, and i-Ad for merchants to advertise and boost their sales.”
“Imagine if there is a township project built with mixed shop lots, shopping mall, residential and office towers, Near Field Commerce can better connect merchants with the nearby working people and residential communities. And with the participation of merchants, township developer can monetize while sustaining its white-labelled App for commercial and residential buildings to be used by its tenants and residents for free.”
Teh also highlighted, “Near Field Commerce is a new concept, but it shouldn’t be built separately. Instead, it should stay as part of the digital building ecosystem for commercial or residential buildings.”
When combined with the community App, it enables the community group to buy for the volume-purchase discount, saving a vast logistics cost by just one delivery for multiple items to multiple units and individuals. Since Near Field Commerce platform is a part of the community ecosystem, it should also integrate with the visitor management system to facilitate the purchase delivery for better security. TimeTec Group has filed four patents for Near Field Commerce.
Click here for more information, there is an article written by Teh Hon Seng on Near Field Commerce.
For FREE demo and consultation of TimeTec solutions, contact Mr. Aiden Teh, Business Development Manager at aiden@timeteccloud.com (010-221 1150). General line and email: 03-8070 9933 and info@timeteccloud.com.
Stay tuned with TimeTec for the next digital building ecosystem announcement every Wednesday! Click here for Series 5 of 13:
TimeTec Group was established in 2000. Over 20 years, the Group had developed three homegrown globally recognized IT brands, FingerTec, TimeTec and i-Neighbour, for workforce management, security, smart office, smart residential and smart township solutions by unleashing the power of biometrics, cloud & edge computing, IoT and AI technologies. All these solutions connect and change the landscape of work life and home life in a larger ecosystem. Through a vast network, TimeTec Group distributes its biometric hardware products and 16 cloud applications, including IoT devices, to more than 150 countries worldwide. Visit our company websites at www.timeteccloud.com, www.fingertec.com, www.ineighbour.com, www.timetecbuilding.com.
Various renowned clients have subscribed to TimeTec various solutions including QSR Brands, Central Sugars Refinery CSR, Sunway Constructions, Mamee, Yakult, Nano Malaysia Berhad, and many more. The versatility and feasibility of TimeTec products also attract various international customers from all over the world, including Hong Kong, Dubai, Australia, Qatar, South Africa etc. that are using TimeTec as their smart digitalization tool.
TimeTec is thrilled to introduce the TimeTec Digital Building Ecosystem covering daily home-life and work-life activities and integrates them with various other management systems such as access control, tenant management, property accounting billing and more.
Property management is the daily oversight of residential, commercial, or industrial real estate contracted to a third-party company by the property developers or building owners. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance, security, and property upkeep.
Their primary roles are to manage routine tasks delegated to them by the owners and to preserve the value of the properties they manage while generating income.
Their scope of responsibilities generally involves the following:
• Screening potential tenants
• Drafting, signing, and renewing leases on behalf of property owners
• Collecting rent
• Maintaining properties, including landscaping
• Arranging for necessary repairs to properties
• Setting up and adhering to budgets for property maintenance
According to Mashvisor, a real estate investment analytics platform, listed the items for property management trends on technology in 2020. Among the list are tenant communication, energy conservation, security, social communities, fitness, online payment, keyless door entry, etc.
"The items look isolated. It makes property managers think they can add one by one. But if property managers have this kind of thinking, they're on the wrong footing because, in the digital era, everything has to be interconnected, all equipment and all systems have to be interdependent, joint as an ecosystem," said Teh Hon Seng, CEO of TimeTec Group. - Teh Hon Seng, Chief Executive Officer, TimeTec Group
Watch our video on YouTube to know more about
TimeTec Digital Building Ecosystem
He continued, "And, if we can achieve 'Engagement' instead of 'Communication', that's an improvement, because communication is just shallow, like saying a 'hi' to someone, but engagement is a more in-depth conversation. We adapt to the new normal fast enough after the Covid-19 attack. But do we accept defeat for the adaptation or thrive in the new normal? For example, social distancing is a submission to the new norm. But if we can enhance engagement to even adhere to the social distancing, that's an improvement."
"Property management systems are commonly scattered and isolated. Like parking, accounting, visitor management, facility booking, and access control, each activity is independent. Even if you add better technology, if there is no communication between systems, no data flow between activities, and no data analytic available, your understanding towards your tenants remains fragmental, is hard for you to establish further engagement with them. When a property manager has no full picture of the building he manages, there is no service quality, and monetization is just out of reach."
"Nowadays, short stay becoming another trend, tenant flow more rapidly, and it adds complexity to the property management."
Hence, TimeTec Digital Building Ecosystem is the solution for modern property management. By covering all the essential functionalities in one TimeTec Tenant super App, plus the integration with other main modules like cloud property accounting system, TimeTec i-Account; cloud guard patrol system, TimeTec Patrol; cloud cashless and touchless parking system, TimeTec Parking, etc. TimeTec Digital Building Ecosystem brings property management system to a new height.
TimeTec Tenant Management Features
Please contact 603 - 8070 9933 or write to info@timeteccloud.com for more information. We also welcome enquiries from new housing development projects. This is the first article of TimeTec Digital Building Ecosystem series, stay tuned on Malaysiakini for the 2/13 series next Wednesday.
About TimeTec TimeTec Group was established in 2000. Over 20 years, the Group had developed three homegrown globally recognized IT brands, FingerTec, TimeTec and i-Neighbour, for workforce management, security, smart office, smart residential and smart township solutions by unleashing the power of biometrics, cloud & edge computing, IoT and AI technologies. All these solutions connect and change the landscape of work life and home life in a larger ecosystem. Through a vast network, TimeTec Group distributes its biometric hardware products and 16 cloud applications, including IoT devices, to more than 150 countries worldwide. Visit our company websites at www.timeteccloud.com, www.fingertec.com, www.ineighbour.com, www.timetecbuilding.com.
Various renowned clients have subscribed to TimeTec various solutions including QSR Brands, Central Sugars Refinery CSR, Sunway Constructions, Mamee, Yakult, Nano Malaysia Berhad, and many more. The versatility and feasibility of TimeTec products also attract various international customers from all over the world, including Hong Kong, Dubai, Australia, Qatar, South Africa etc. that are using TimeTec as their smart digitalization tool.
The lack of technology involvement makes tenant management a non-CRM (Customer Relationship Management) process for a commercial building, which means keeping a good relationship with tenants is much less critical than fees-related activities such as collecting rental, maintenance fee, sinking fund, season parking fee, etc.
At present, most of the existing commercial building owners or property management companies neither offer mobile App to tenants for a two-way communication nor extended the service to tenants' employees for more useful activities. How to add more values to modern building management?
TimeTec Tenant/ Resident Management
"One of the predicaments of tenant management is the difficulty of getting announcements to reach every tenant and employees. For example, during a duress situation, when they need to evacuate everyone from the building immediately, including visitors, how would they do it? This is a matter of life and death. Thus, a modern tenant management system should make it a default feature for the good of everybody," said Teh Hon Seng, CEO of TimeTec Group.
TimeTec QF Master App, reading QR Code & Face Recognition for Access Control.
He stressed that today's professional tenant management system should widen its perspective. They ought to have comprehensive functionalities that allow management to improve engagement with their tenants and tenants' employees, and even with visitors visiting their building.
According to Teh Hon Seng, "The system should allow tenants to book facilities, to make payments, to report incidents, to register events, to request defect repairs, to renew car park season passes, to invite visitors, to poll for an opinion, etc.; all in one App."
He continues, "You have to incorporate IoT access control of the common area into the tenant management system, for example, turnstiles at your lobby, elevators, car parks, doors, to achieve a more secure yet convenience people flow environment. Tenants' credential using face recognition or QR code for the physical accesses can be stored in tenant mobile phone."
Since last year, TimeTec has worked together with KONE, the world's third-largest elevator manufacturer, to integrate its DX Series, which has an elevator's IoT capability, to TimeTec Digital Building Ecosystem, to mark the arrival of a new era in access control for building management. - Teh Hon Seng, Chief Executive Officer, TimeTec Group
Watch our video on YouTube to know more about
TimeTec Digital Building Ecosystem
"When building management knows how to collect and connect data from one activity flow to another, they can revamp and refine their operations, and even create new streams of revenue by integrating with our available commerce modules, i-Ad, i-Merchants and TimeTec Mart," explained Teh Hon Seng.
Contact Mr. Aiden Teh, Business Development Manager at aiden@timeteccloud.com or 010-2211150 for appointments.
About TimeTec
TimeTec Group was established in 2000. Over 20 years, the Group had developed three homegrown globally recognized IT brands, FingerTec, TimeTec and iNeighbour, for workforce management, security, smart office, smart residential and smart township solutions by unleashing of the power of biometrics, cloud & edge computing, IoT and AI technologies. All these solutions connect and change the landscape of work life and home life in a larger ecosystem. Through a vast network, TimeTec Group distributes its biometric hardware products and 16 cloud applications, including IoT devices, to more than 150 countries worldwide.
Various renowned clients have subscribed to TimeTec various solutions including IOI Properties, Putrajaya Holdings, Ibraco, Binastra, Thriven, Hock Seng Lee, QSR Brands, Central Sugars Refinery CSR, Sunway Constructions, Mamee, Yakult, Nano Malaysia Berhad, and many more. The versatility and feasibility of TimeTec products also attract various international customers from all over the world, including Hong Kong, Dubai, Australia, Qatar, South Africa etc.
